How can one talk to someone at Quickbooks?

SamLen

I switched from one accounting program to Quickbooks a while back, and it has been beneficial. It is made to meet my business needs, and using it to complete my daily tasks saves me a lot of time. For example, I’ve saved much time since QuickBooks and my bank accounts were integrated.

However, I have a question. Two days ago, I was working as usual when I encountered an error that prevented me from accessing Quickbooks. Please advise me on how to approach someone at QuickBooks.

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Best Answers

December 12, 2024 10:58 AM
Solved

Hello, @SamLen. It's incredible to hear that you're having a fantastic time using the Quickbooks software and wondering what to do in case of an error. Therefore, there is no issue because a representative here can address the persistent issue when you speak with them directly. To do this, call the Quickbooks customer service number at +1-844-214-9614. A representative will then be assigned to you and walk you through the procedure to address your problems.

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MagYen
Level 3
December 12, 2024 11:17 AM

Thanks a lot, @FujiMac. After following your advice, I called them directly, and the problem I was experiencing was quickly and successfully resolved. I value the approach you have advised. 

JimBat
Level 4
December 12, 2023 11:33 AM

Hello, @FujiMac. I’ve used the above strategy, and it has worked well for me as well, but occasionally, I can’t figure out when it’s best to get in touch with the Quickbooks support staff, especially when direct contact with them is not possible—I feel like I’ve missed the window—or what other appropriate options there are besides calling to speak with them directly.

FujiMac
Level 5
December 12, 2024 11:46 PM

Hello @JimBat, it is encouraging that you are attempting to follow the advice above and are interested in learning more about it. We are pleased to provide more thorough details so you can continue working on your remaining QuickBooks tasks.

You may be pleased to learn that customer care representatives are available 24/7, allowing you to contact them anytime, including after business hours. However, there are still other ways to accomplish this if you cannot.

Use Chat to Connect

QuickBooks provides the option to communicate with a customer advisor through a chat mode for customer convenience and to guarantee that there are no technical issues while using the program; nevertheless, there are specified measures you must follow.

  • Go to QuickBooks.
  • Go to QuickBooks.
  • Locate Help and select it.
  • After clicking, “Contact Us” must be tapped.
  • The issue you’re experiencing should then be mentioned.
  • After that, you must choose Continue after logging into your Intuit account.
  • “Chat with us” is now an option. (You can click it to begin the procedure.) 

“Call me back” option to connect:

When a live representative calls to assist you with any problems you are experiencing, you can utilize the callback feature. You can begin by doing the following:

  • Log in to QuickBooks Online for your business.
  • In the upper right corner, choose the Help (?) option.
  • Put the issues in writing and choose the “Let’s Talk” option.
  • To speak with a customer support representative at +1-844-214-9614, select Contact Us.
  • Then, choose a method for logging in.
  • Receive a callback from a customer support agent who is available.

I hope the details presented here address your inquiries. To learn more, visit the official QuickBooks website. 

CerenSio
Level 6
December 12, 2024 12:03 PM

Hi everyone,

I tried the above-explained options and found them to be quite helpful as well. But occasionally, I discover that the questions I have and the answers I want are not productive, so I need more help. Is there another way besides calling or chatting to get in touch with experienced professionals who may have been in our shoes and know what’s going on?

FujiMac
Level 7
December 12, 2024 12:20 PM

Hello, @CerenSio. It’s great to hear that you have followed the instructions above and are looking to seek advice from more qualified professionals to gain additional knowledge and information. Yes, without a doubt, you have this option as well. It has been made possible by the various community forums where many Quickbooks users, some of whom are more seasoned professionals and others who may be similar to you, share their experiences. You can ask for help directly from these users; they will share their knowledge and provide a better explanation, especially if they have been stuck in a similar situation.

Additionally, the website has a library that you can access. There, you can find articles and other relevant information that extensively explain various topics pertinent to your situation and can help you. 

ArnoHil
Level 8
December 12, 2024 12:34 PM

Hello, @CerenSio. It’s great to hear that you have followed the instructions above and are looking to seek advice from more qualified professionals to gain additional knowledge and information. Yes, without a doubt, you have this option as well. It has been made possible by the various community forums where many Quickbooks users, some of whom are more seasoned professionals and others who may be similar to you, share their experiences. You can ask for help directly from these users; they will share their knowledge and provide a better explanation, especially if they have been stuck in a similar situation.

Additionally, the website has a library that you can access. There, you can find articles and other relevant information that extensively explain various topics pertinent to your situation and can help you. 

JiaSane
Level 9
December 12, 2024 12:42 PM

I already use Quickbooks extensively because it is an essential piece of software for my day-to-day business operations. Still, occasionally, an error makes it difficult to continue using it. However, due to the aforementioned instructions and actions, which are very beneficial in fixing any mistakes that occur in the future, this is no longer a problem.

I appreciate that you all went into detail and provided such a concise explanation of each step.

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