QuickBooks is an accounting software that helps businesses manage their finances, inventory, and payroll. However, it is not immune to errors. One of the most common errors encountered by QuickBooks users is the Error 15240. In this article, we will discuss what QuickBooks Error 15240 is, its causes, solutions, and prevention.
What is QuickBooks Error 15240?
QuickBooks Error 15240 is a payroll-related error that occurs when the software is unable to update itself. It usually occurs when the user tries to download and install a payroll update or tries to access the QuickBooks company file. The error message may read, “Error 15240: The payroll update did not complete successfully.”
Reasons for QuickBooks Error 15240
There are several reasons why QuickBooks Error Code 15240 can occur.
- Incorrect or incomplete installation of QuickBooks software.
- Incorrect or incomplete installation of payroll updates.
- Damaged or corrupted QuickBooks company file.
- Incorrect system settings.
- Firewall or antivirus software blocking QuickBooks updates.
- Outdated or incompatible QuickBooks software.
- Internet connectivity issues.
- The date and time settings on the computer are incorrect.
- Missing or damaged registry files.
- Incomplete or unsuccessful download of payroll updates.
Solutions to fix QuickBooks Error 15240
The solutions to fix Error 15240 QuickBooks are given below:
Solution 1: Verify the Digital Signature Certificate
- Open Internet Explorer and click on the Tools menu.
- Click the Advanced tab under Internet Options.
- Make sure “Do not save encrypted pages to disk” is unchecked in the Security section.
- Once you have clicked on Apply, click OK.
- Go to the payroll update page and download the update.
Solution 2: Run QuickBooks as an Administrator
- The QuickBooks icon should be right-clicked and run as an administrator.
- Click Update QuickBooks under the Help menu.
- Select Mark All from the Options menu.
- Click on Save and then Update Now.
Solution 3: Check Firewall and Antivirus Settings
- Open your firewall or antivirus software.
- Look for the settings related to internet access or network access.
- Make sure that QuickBooks is listed as an exception or allowed program in the settings.
- If QuickBooks is not listed, add it to the list and save the changes.
- Restart QuickBooks and try updating payroll again.
Solution 4: Rename the Paysub.ini file
- Close QuickBooks.
- Open the Windows File Explorer and navigate to the C:\Program Files\Intuit\QuickBooks (or C:\Program Files (x86)\Intuit\QuickBooks on 64-bit systems) folder.
- Locate the Paysub.ini file and right-click on it.
- Select Rename and add .old to the end of the file name (e.g. Pay Stub.ini.old).
- Restart QuickBooks and try updating payroll again.
Solution 5: Reinstall QuickBooks
- Close QuickBooks.
- Open the Windows File Explorer and navigate to the C:\Program Files\Intuit\QuickBooks (or C:\Program Files (x86)\Intuit\QuickBooks on 64-bit systems) folder.
- Locate the Paysub.ini file and right-click on it.
- Select Rename and add .old to the end of the file name (e.g. Paysub.ini.old).
- Restart QuickBooks and try updating payroll again.
Prevention
To prevent QuickBooks Error 15240 from occurring in the future, here are some tips:
- Keep QuickBooks and all its components up-to-date.
- Ensure that your computer’s system settings are correct.
- Use reliable antivirus and firewall software and keep them updated.
- Regularly backup your QuickBooks company file.
- Use a stable and reliable internet connection.
Conclusion
If none of the solutions provided in this article work, users can seek assistance from QuickBooks support or consult with an IT professional. Remember to always keep a backup of your company files and save your work frequently to prevent data loss. With the right precautions and solutions, you can overcome QuickBooks Error 15240 and continue using QuickBooks smoothly for your business needs.
Frequently Asked Questions (FAQs)
Q.1 What is the significance of a digital signature certificate?
A digital signature certificate is a security measure used to authenticate the identity of the software publisher. QuickBooks uses a digital signature certificate to ensure that the updates are coming from a trusted source and have not been tampered with.
Q.2 How to check if the digital signature certificate is valid or not?
The steps to check if the digital signature certificate is valid or not:
- Open the folder where install QuickBooks stored.
- Right-click on the QuickBooks.exe file and select Properties
- Click on the Digital Signatures tab
- Select the Intuit Inc. signature and click on Details
- Check if the digital signature is marked as OK or not
Q.3 What is the importance of a payroll subscription?
A payroll subscription is required to access the payroll features of QuickBooks. It allows users to process payroll, pay employees, and file payroll taxes directly from QuickBooks.
